SPEAKING

Get the Five Steps for Making Difficult Conversations Easy

Tough Talks®: A Job Assignment You Didn’t Bargain for… And Wish Would Go Away

Keynote or Breakout Presentation by Jean Palmer Heck

Management training leaves out one significant skill. A skill that you must develop or your sanity will suffer. That skill involves delivering Tough Talks® to employees in group settings and in individual discussions. In today’s economic environment, you are required to share information — often bad news — that can be devastating to those who hear it. How you handle it impacts your employees and you.

Jean Palmer Heck, a strategist and international communications advisor, has studied hundreds of executives to find out what works and what doesn’t. In this informative and up-to-the-minute conference session, speech or consulting discussion, you will learn:

  • The five steps that must be considered with any difficult conversation.
  • The CHECK® System: Jean’s proprietary method developed from research across many industries, all generations of workers and companies ranging in size from 25 – 46,000 employees.
  • The latest information about engendering employee loyalty during these economically challenging times.

Contact Jean directly at (317) 430-9100 or through our secure contact form to check her availability!