Leadership

Tough Talks

What Bosses Need to Communicate Bad News, Motivate Employees & Stay Sane

A day hasn’t gone by in the recent past without dire economic news, resulting in layoffs, plant closings, lowered salaries.

• How do you deliver bad news? There has to be some formula for that. But it wasn’t anything they taught you in school.
• How do you motivate existing employees? When they’re shell-shocked, productivity plummets.
• And what about the physical and psychological ramifications of your words? On your employees? On you?

Jean Palmer Heck has been an international communications advisor to leaders from 32 countries. She’s taken her skills as a strategist, TV news anchor and corporate spokesperson…and her connections with top-level executives…to analyze the good, the bad and the ugly about delivering Tough Talks.

Learn what she has discovered in this powerful keynote address. Add an in-depth breakout session to your schedule to go deep on issues that impact your company.

Fire Up Your Message or Go Down in Flames

More than 20 years of communications research confirms that if your audiences (employees/shareholders/bosses) don’t respect the messenger, they wont believe your message. Yet leaders continue to hold on to myths regarding credible communications that don’t analyze the messenger’s role.

Jean Palmer Heck, consultant and coach to top executives, debunks these myths and gives practical suggestions. This dynamic keynote is filled with real-life humorous examples and audience interaction.