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Tough Talks in Tough TimesThank you for your interest in “Tough Talks® in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane.” The book was originally written for the business world; however, you will see that the principles are equally applicable to personal conversations.

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Please let me know how I can be of service to you and provide Real-Impact with your workplace communications.


Jean Palmer Heck
President, Real-Impact Inc.